Tracking and Shipping
All orders are processed within 2–7 business days.
Orders are packed and shipped as soon as possible, usually 5–7 days after you place your order.
Actual shipping time depends on the shipping method used.
Standard shipping deliveries usually take 10-20 business days to arrive, depending on the shipping carrier, your location, and customs controls.
Express shipping deliveries usually take 5-7 business days to arrive, depending on the shipping carrier, your location, and customs controls.
We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.
If you've ordered more than one item, you'll receive your items separately if they come from different suppliers. Each item has its own tracking code.
As soon as your order is prepared and packed, we'll send you the tracking code by email.
We work with international shipping companies that offer free shipping as stated in our shipping policy. We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.
Please contact your local post office as soon as possible about your order's whereabouts.
As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.
Each country has different custom rules for imported goods. For this reason, 22BlackSouls cannot hold responsibility over the charges and fees in the destination country. Please note that the customer is responsible for paying those charges as the money from these fees (e.g.: Custom clearance fee) and charges (e.g.: VAT) is going to the government of your country. If your tracking number is showing that the package is stuck at customs, please contact your local post office or the customs. We are sure they will be able to help you! Our support team are always here to help you. Please contact our support service in case of any complication.
Customers from South American countries can expect customs charges with a higher probability
Our company's primary goal is the satisfaction of our badass customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.
You will be notified when your order is shipped and if you have any further questions, our support team will do their best to answer them for you.
In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers' responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.
This charge will be deducted from the total amount of your purchase.
All our operations are working normally. Please note, we have no control over the destination countries carriers. In some cases, delivery by the last mile carrier might not be possible due to the situation, in these cases the customer is responsible for picking up the package.
If you wish to contact us, you can do so by E-mail us Support@22blacksouls.com
Returns and Refunds
We want you to have a great shopping experience. We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.
You have the right to ask for a return of your unwanted or not fitting product/s within 14 days.
The followings are exceptions:
> Damaged (NOT defective) items
> Dirty items
> Items that have been altered
> Items not in their original packaging
Items described on this list of exceptions won't be accepted for return or exchange.
The return period (14 days) start when you received the return address from us. The request for a return should be fulfilled within 14 days. Unfortunately we can't accept return requests 4-5 days after the package has arrived. Please contact us as soon as you receive the package!
If your return is approved, we'll refund the price of the item(s) to the same method you used to pay for your original order or exchange the order as you request.
In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting with our support team.
Note that we focus on email communications for all business related to orders. Please don't request returns or refunds via Facebook, Instagram, or other social media.
You have 4 business days after the receipt of your order to request a return. No refund requests will be accepted after 5 days for any reason.
We will provide you with a return address and give you 10 more days so you can comfortably return your order.
If you want to return an item, please fill email us to firstname.lastname@example.org. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.
Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.
When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.
Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don't pay return shipping fees.
We aren't responsible for returns that are lost or stolen while in transit.
We'll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.
The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.
If you receive a defective item, you have a right to receive a replacement product, depending on the item's availability. If the item is no longer available, you'll receive a full refund for that item.
There's no need to waste your time with returning the defective item, but of course, if you wish to return the product, we will provide you with the return address.
Product information and Product Issues
If an item is too small or too big, please contact Support@22blacksouls.com We'll try to resolve your problem. For the best fit, be sure to check out our sizing chart the next time you order.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us by e-mail email@example.com along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.
Website and Technical
We accept major credit/debit cards (Visa, Mastercard) PayPal, Sezzle and apple pay. All payment information entered on our site is confidential and secure.
When you choose PayPal as your payment method, you'll be redirected to PayPal's site to complete your order. You can check the status of your payment by logging in to your PayPal account.
We don't offer cash on delivery (COD).
Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by email Support@22blacksouls.com
As we would like to produce, print and process your order as soon as possible, we can only accept requests about changes (the color or the size of the product),
48 hours after you have placed your order. Contact us as soon as possible by email Support@22blacksouls.com
Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation requests within 1 hour after placing your order with us. Contact us as soon as possible by email Support@22blacksouls.com
Always be sure to double-check your information before placing an order.
You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes.
Always be sure to double-check your information before placing an order.