Returns and Refund
We want you to have a great shopping experience. We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.
You have the right to ask for a return of your unwanted or not fitting product/s within 14 days.
The followings are exceptions:
> Damaged (NOT defective) items
> Dirty items
> Items that have been altered
> Items that purchased on "Sale״
> Items not in their original packaging
Items described on this list of exceptions won't be accepted for return or exchange.
The return period (14 days) start when you received the return address from us. The request for a return should be fulfilled within 14 days. Unfortunately we can't accept return requests 4-5 days after the package has arrived. Please contact us as soon as you receive the package!
If your return is approved, we'll refund the price of the item(s) to the same method you used to pay for your original order or exchange the order as you request.
In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting with our support team.
Note that we focus on email communications for all business related to orders. Please don't request returns or refunds via Facebook, Instagram, or other social media.
How can I return an item?
You have 4 business days after the receipt of your order to request a return. No refund requests will be accepted after 5 days for any reason.
We will provide you with a return address and give you 10 more days so you can comfortably return your order.
If you want to return an item, please fill email us to firstname.lastname@example.org. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.
Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.
When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.
Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don't pay return shipping fees.
We aren't responsible for returns that are lost or stolen while in transit.
We'll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.
Who pays the return shipping cost?
The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.
Can I return a defective item?
If you receive a defective item, you have a right to receive a replacement product, depending on the item's availability. If the item is no longer available, you'll receive a full refund for that item.
There's no need to waste your time with returning the defective item, but of course, if you wish to return the product, we will provide you with the return address.
I’ve canceled my order. When will I get my money back?
If you've successfully canceled your order, you'll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.